Policies & FAQs
The well-being of your pet is very important to us, so we have implemented the following policies and procedures.
All of our canine and feline guests must have current vaccination information on file at the kennel and must be free of fleas, ticks, and parasites. Flea baths will be given at the owner's expense to any dogs or cats who arrive with fleas or ticks. Dogs or cats found to have parasites will be isolated from the population and a fecal sample will be taken to a veterinarian of your choice for analysis and, if needed, medication at the owner's expense.
The following vaccinations are required for lodging, daycare, and grooming. They must have been administered by a licensed veterinarian, and must be given no later than one week prior to check in. Unfortunately, we cannot accept handwritten vaccination information from breeders or vaccinations purchased and given by owners. We cannot accept pets who received vaccinations within 48 hours of the boarding date.
-Bordetella (nasal, injection, or oral within past 12 months)
-Distemper (within the past 12, 24, or 36 months)
-Rabies (within the past 12, 24, or 36 months)
Dog (recommended but not required; seek the advice of your veterinarian):
-Feline distemper (within the past 12, 24, or 36 months)
-Rabies (within the past 12, 24, or 36 months)
Cat (recommended but not required; seek the advice of your veterinarian):
We require that your pet's current vaccination records are documented in our system prior to your arrival. We suggest that you ask your veterinarian's office to fax this information over to us. Our fax number is 937-962-9441. You may also send the records via email at firstname.lastname@example.org.
We will administer your pet's medication for a nominal fee of $.50 per dosage of each medication. Please be advised that we do not give injections of any kind. It is important that you bring all the prescribed medication/supplements/OTC medications in the original container so we know the exact drug name and dosage. This could be critical information in the unlikely event of an emergency, and we could not get in touch with your veterinarian.
We cannot admit any pet with stitches, bandages, casts, splint, head cone, or open wounds. We cannot accept any pet that is not mobile (unable to walk on their own). These pets have special needs that can be better served in a veterinarian or hospital setting. We cannot accept any female that is pregnant or in season.
In case there is an emergency with your pet while under our care, we will make every attempt to contact you or your emergency contact person on file. When you check in, it is a good idea to make sure that your information on file with us is correct. We will always call your pet's veterinarian office first for care and advice so it is important that you have informed your vet that you have given Diamond Kennels permission to make medical decisions for your pet if you cannot be reached. If your veterinarian is not available during an emergency, we will contact our local after-hours vet or the local pet emergency center (MedVet). If your pet needs to be transported for medical treatment, Diamond Kennels will provide that service for a nominal fee.
Dogs or cats living at the same address can be housed together in appropriate-sized spaces. We prefer to keep same-family pets together because it is less stressful for them. However, Diamond Kennels reserves the right to refuse to house multiple dogs or cats in areas that are too small to comfortably accommodate each dog or cat. Dogs sharing a lodging space are charged full price for the first (and heaviest) dog and half price for each additional dog in the same space. Cats sharing a condo are charged full price for the first cat and $8.50 for each additional cat in the same condo.
All reservations that include Easter, 4th of July, Thanksgiving, or Christmas Eve through New Years Day, will require a non-refundable deposit of $25 to hold and confirm the dates. Upon check-out, this deposit is credited to your bill. However, if you should cancel for any reason, the deposit is forfeited.
Reservations for The Lodge, The Loft, The Tudor Mansion, and The Penthouse always require a non-refundable deposit equal to the cost of one night's stay to hold and confirm the dates. If the reservation is cancelled for any reason, the deposit is forfeited; otherwise, the deposit is credited to the bill. No additional deposit is required for holidays for these lodging options.
Our lobby will be closed for arrivals and departures on the holidays listed below, but of course our dedicated staff will still be hard at work caring for your pets every day of the year!
Easter - Closed all dayJuly 4th - Closed all dayThanksgiving - Closed all dayDecember 24th - Open 9:00 a.m. - 12:00 p.m. ONLYDecember 25th - Closed all dayDecember 31 - Open 9:00 a.m. - 12:00 p.m. ONLYJanuary 1st - Open 4:00 p.m. - 7:00 p.m. ONLY
Holidays are a very busy time at Diamond Kennels! Please allow some extra time for checking in or checking out.
Top Five Questions about Diamond Kennels
YES! We would love to show you around our facility and answer your questions. You don't need to make an appointment. Just stop by during our open hours Monday-Saturday from 9a.m.-12noon and 4-7p.m. We are open on Sundays from 4-7p.m., but we do not offer tours. It is not always a good idea to bring your pet with you because touring past other guests at the kennel might be a little noisy and more intimidating than helpful, but if you do bring your pet, please make sure you bring their current proof of vaccination.
Your pet must have current vaccinations (bordetella, distemper and rabies for dogs, and distemper and rabies for cats), have a friendly temperament, and be in good health and parasite-free. You will need to provide us with your pet's proof of vaccination and the easiest way to do that is to ask your veterinarian to fax the document to us. You can fax or email the information as well, as long as it is on official stationery from a licensed veterinarian. Unfortunately, we cannot accept handwritten info from breeders, and we also do not accept vaccinations that have been purchased and given by owners. For more detailed information about requirements and restrictions, especially for puppies and kittens, please refer to our POLICIES & FAQs section.
We are open Monday-Saturday from 9am-12noon and 4-7pm, and Sunday from 4-7pm only. You may check in or check out any time during our open hours. At this time, we do not offer after-hours arrivals or departures. We bill each stay like a hotel. You pay for the day you drop off your pet regardless of the time. If you pick up your pet between the hours of 9am-12noon (except on Sundays), then you are not charged for that day; however, if you pick up between 4-7pm, then that day is added to your bill. Morning pick up is not available on Sundays so there is an automatic charge for that day.
Keeping your pet happy and healthy is very important to us! If your pet needs medication during their stay, please make sure to bring the container that the medication was dispensed in (whether it's prescription or over-the-counter) so we know the name, dosage and milligrams of what we are giving in case there is an emergency and we could not get in touch with your vet. Also, it is a good idea to bring enough medication for an extra day or two in case you cannot get back on your scheduled departure date. If you give your pet medication in a special treat or food, please provide that so we can keep your pet on a familiar routine. There is a nominal fee of $.50 per each dosage of medication (prescription or OTC). We do not give injections of any kind, and we suggest you contact your vet to discuss the best option for boarding for your pet that needs injectables.
If your pet has a special diet, such as raw or frozen food or prescription kibble, we can accommodate most requests. We feed our guests a morning meal and an evening meal; however, we can provide a mid-day meal for a nominal charge. If you have any questions or concerns about your pet's diet, please give us a call so we can discuss options.
Your pet is monitored daily to make sure they are happy and healthy, but sometimes unexpected events happen that require medical attention. If your pet needs emergency care, we make every effort to get in touch with your veterinarian first, and then we make the call to you. If we cannot get in touch with your vet, we will contact a local vet who has made themselves available to us for after-hours questions and care. If the emergency is life-threatening (or your vet feels they cannot handle the issue in their office due to the urgency), then we will transport your pet to MedVet, a 24-hour emergency care facility just south of Dayton. Please feel free to discuss this protocol with us when you check in if you have any concerns. Also, please make sure your emergency contacts in your profile are current, as these are the numbers we will call in case we cannot get in touch with you.